Which Engagement Ring to Pick from Zales ?

by Sean and Deb

We are considering ordering a ring from Zales online custom vintage collection but am wary of ordering without seeing it in person - . I'm concerned that the setting (although I love the way it looks) may be abrasive or uncomfortable (for example "scratch" the fingers on either side of the ring finger). please give me any feedback on this matter since I haven't found any settings quite like it anywhere else.

I'm unable to paste a picture of the ring but it's setting #804,.50 carat clarity VS2 color I. (appr $2400)

the address below should show the picture


I would appreciate any advice you can give...Thanks!!!

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Mar 02, 2009
by: Anonymous

Hi Sean and Deb,
I took a look at the ring from the link you pasted and it is very pretty and unique. You are taking a risk when purchasing a ring you've never seen or tried on in-person. Although this is how my husband purchased my ring.......he got it online at Blue Nile.com. and I must say, that I absolutely adore the ring. One thing that he thoroughly researched before purchasing the ring was Blue Nile's return policy. For your reading pleasure, I copy and pasted Zale's return policy into the body of this email. It looks as though you've got 30 days to return the ring if you're not totally satisfied with it, in order to get a refund and 90 days to exchange it for another ring. I would suggest you also contact their customer service via phone before making the purchase and see if you feel comfortable with the quality of care you receive. Finally, check with the Better Business Bureau and see if Zales has had many complaints against them. Also be sure that you know your exact ring size...if you are even 1/2 size off, the ring may not fit properly and you will have to go through the hassle of exchanging it for the right size. You can get your ring size measured at any local jewelry store. Good luck with your decision-making :)

Return Instructions

Zales.com is dedicated to delighting you with your jewelry purchase and our services. If for any reason you are dissatisfied with your purchase, you may return it within 30 days (of the date your order was shipped from our distribution center) for a full refund of the purchase price, minus the shipping & handling, unless you have received a damaged or incorrect item. Exchanges must be made within 90 days.

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